Question 1

What happens when I hit my monthly event limit?

Accepted Answer

You will need to upgrade to a higher tier to create more events for that month. Existing events will remain active.

Question 2

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your paid subscription at any time from your dashboard. You will retain access to paid features until the end of your billing cycle.

Question 3

Do you offer refunds?

Accepted Answer

Because we provide a comprehensive Free Plan that allows you to fully evaluate Invitly risk-free, we maintain a strict no-refund policy for paid subscriptions.

Question 4

Do guests need an account to RSVP or add events?

Accepted Answer

No, guests do not need an account. They can view your event landing page and add the event to their calendar with one click.

Question 5

How do I sign in? Do I need a password?

Accepted Answer

Invitly is passwordless. Enter your email and we'll send you a single-use 6-digit security code; type it in to sign in. Codes expire after 10 minutes.

Question 6

Which payment methods do you support?

Accepted Answer

We support local payments in El Salvador via Wompi and global card and subscription payments via PayPal. The available options appear automatically at checkout.

Question 7

Can I embed an "Add to Calendar" button on my own website?

Accepted Answer

Yes. Invitly provides a lightweight, embeddable web component you can drop into any site or newsletter with a two-line snippet — no framework required.

Question 8

Can I sync a whole group of events to my calendar?

Accepted Answer

Yes. Each account gets a private calendar subscription feed (.ics) you can add to Google, Apple, or Outlook so your events stay in sync automatically.

Question 9

How is my personal data protected?

Accepted Answer

Data access is governed by row-level security at the database level, and we never sell your personal information. You can exercise your CCPA or El Salvador (ARCO) data rights at any time through our support page.

Question 10

Which calendar apps and formats are supported?

Accepted Answer

Guests can add events to Google Calendar, Apple Calendar, Outlook, Microsoft 365, Microsoft Teams, and Yahoo. We also generate a standard .ics file and per-account .ics subscription feeds, so any calendar app that supports the iCalendar standard works.

Question 11

What happens to my events if I downgrade or cancel my plan?

Accepted Answer

Your existing events stay live and your data is kept. Paid-only capabilities — such as custom landing-page templates and branding removal — simply revert once you're back on Free, and you keep paid features until the end of your current billing period.

Question 12

Can I export my events or data?

Accepted Answer

Yes. You can request an export of your account data at any time by contacting us at privacy@invitlyapp.com, and we'll provide it in a portable format in line with your GDPR and CCPA rights.

Question 13

How do I delete my account and personal data?

Accepted Answer

Send a deletion request from our support page or to privacy@invitlyapp.com and we'll permanently remove your account and associated personal data, except where we're legally required to retain limited records (such as payment history).

Frequently Asked Questions